sales@SenecaPlumbing.com
Merchandise Return Policies:
Do not ship products back to Seneca Plumbing & Heating Supply without contacting us for a return merchandise authorization (RMA) number and return instructions.
Shipping Damage
Please inspect your packages thoroughly RIGHT AWAY, before signing for the delivery. Do not assume the items are undamaged because the box is undamaged.
Do not sign for or accept delivery of any packages that are visibly damaged without inspecting the contents. If the merchandise appears to be damaged, please refuse delivery of the item and notify our customer service department immediately.
If you discover damage to an item after acceptance of the delivery you must contact us within 24 hours of delivery acceptance in order for us to be responsible for the damage. If you contact us within 24 hours, we will file a claim with the shipping company and WE will be responsible for the damage. If you do not contact us within 24 hours of receiving a damaged item, we cannot file the shipping claim. In that case, we will do our best to help you but you will be responsible for filing the claim with the shipping company.
Wrong Products Received
If you are shipped a different product than you ordered, please contact us at sales@senecaplumbing.com or call, within 24 hours of receiving the product. We will provide an RMA number and instructions on how and where to ship it back. We will pay for the freight back and ship the correct product.
Defective Products Received
If the product you receive has manufacturing defects, contact us at sales@senecaplumbing.com or call, within 24 hours of receiving the product and Seneca Plumbing & Heating Supply will replace the item. We will issue an RMA number and give instructions on shipping the item back to us. Products returned as defective which are found not to be defective are subject to a minimum 25% handling charge, additionally the customer will be responsible for our shipping costs incurred in sending the non-defective product back to the customer.
If an item is found to be defective more than 3 days after you receive it, or if an item has been installed, it cannot be returned. Seneca Plumbing & Heating Supply does not warranty any products, but most products we sell are covered by a manufacturers warranty. All warranties which are provided by the manufacturer will be honored by the manufacturer, not by Seneca Plumbing & Heating Supply. We will use our best efforts to assist you if you need help dealing with a manufacturer on a warranty issue.
Order Cancellation
Orders cannot be cancelled after they ship. We accept order cancellation requests only during normal business hours as posted on our Contact Us webpage. Any undamaged order that is refused at the time of delivery will be considered a return. A minimum 25% restocking fee and our round-trip freight expenses will be deducted from any refund we may issue.
General Returns
If Seneca Plumbing & Heating Supply ships your order undamaged and you wish to return it for reasons not specified above, you must contact us within 5 days of receiving the product. Freight back to us is your responsibility and a minimum 25% restocking charge will apply. The shipping charges portion of your order is not refundable.
Return Credit
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note, we will refund shipping costs only if the return is a result of our error. We will do our best to process the return quickly. Please allow several days for us to receive and examine the returned merchandise. Refunds will be credited to the original purchasing credit card account number only. If you would like to check on the status of your return please send an email to sales@senecaplumbing.com
ALL RETURNS MUST:
- Arrive back in the manufacturer's original packaging with all manuals, fittings and accessories and be in resalable condition.
- Have followed all return instructions and have an RMA number assigned by Seneca Plumbing & Heating Supply.
- Be shipped back to the merchandise return address specified in our return instructions. The merchandise return address may be different than the address from where we originally shipped the item.
Do not ship products back to Seneca Plumbing & Heating Supply without contacting us for a return merchandise authorization (RMA) number and return instructions.
Shipping Damage
Please inspect your packages thoroughly RIGHT AWAY, before signing for the delivery. Do not assume the items are undamaged because the box is undamaged.
Do not sign for or accept delivery of any packages that are visibly damaged without inspecting the contents. If the merchandise appears to be damaged, please refuse delivery of the item and notify our customer service department immediately.
If you discover damage to an item after acceptance of the delivery you must contact us within 24 hours of delivery acceptance in order for us to be responsible for the damage. If you contact us within 24 hours, we will file a claim with the shipping company and WE will be responsible for the damage. If you do not contact us within 24 hours of receiving a damaged item, we cannot file the shipping claim. In that case, we will do our best to help you but you will be responsible for filing the claim with the shipping company.
Wrong Products Received
If you are shipped a different product than you ordered, please contact us at sales@senecaplumbing.com or call, within 24 hours of receiving the product. We will provide an RMA number and instructions on how and where to ship it back. We will pay for the freight back and ship the correct product.
Defective Products Received
If the product you receive has manufacturing defects, contact us at sales@senecaplumbing.com or call, within 24 hours of receiving the product and Seneca Plumbing & Heating Supply will replace the item. We will issue an RMA number and give instructions on shipping the item back to us. Products returned as defective which are found not to be defective are subject to a minimum 25% handling charge, additionally the customer will be responsible for our shipping costs incurred in sending the non-defective product back to the customer.
If an item is found to be defective more than 3 days after you receive it, or if an item has been installed, it cannot be returned. Seneca Plumbing & Heating Supply does not warranty any products, but most products we sell are covered by a manufacturers warranty. All warranties which are provided by the manufacturer will be honored by the manufacturer, not by Seneca Plumbing & Heating Supply. We will use our best efforts to assist you if you need help dealing with a manufacturer on a warranty issue.
Order Cancellation
Orders cannot be cancelled after they ship. We accept order cancellation requests only during normal business hours as posted on our Contact Us webpage. Any undamaged order that is refused at the time of delivery will be considered a return. A minimum 25% restocking fee and our round-trip freight expenses will be deducted from any refund we may issue.
General Returns
If Seneca Plumbing & Heating Supply ships your order undamaged and you wish to return it for reasons not specified above, you must contact us within 5 days of receiving the product. Freight back to us is your responsibility and a minimum 25% restocking charge will apply. The shipping charges portion of your order is not refundable.
Return Credit
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note, we will refund shipping costs only if the return is a result of our error. We will do our best to process the return quickly. Please allow several days for us to receive and examine the returned merchandise. Refunds will be credited to the original purchasing credit card account number only. If you would like to check on the status of your return please send an email to sales@senecaplumbing.com
ALL RETURNS MUST:
- Arrive back in the manufacturer's original packaging with all manuals, fittings and accessories and be in resalable condition.
- Have followed all return instructions and have an RMA number assigned by Seneca Plumbing & Heating Supply.
- Be shipped back to the merchandise return address specified in our return instructions. The merchandise return address may be different than the address from where we originally shipped the item.
